NOW HIRING
YYZ General Manager/Operations Manager

Reporting to the Regional General Manager, the Rumble Boxing Studio Manager is responsible for smooth and efficient operational procedures within a Rumble Studio, including customer service, sales, personnel training, and employee development. The Studio Manager role ensures operational efficiencies and provide leadership to support the overall financial objectives of their studio alongside the in-studio team. You will work with the customer service and trainer teams to deliver operational excellence for a single location.

Responsibilities

Implement systems and operational training for studio level leaders

Committed to delivering excellent service by personally conducting, or appointing staff members to complete a walkthrough of their studios on a regular basis to ensure the cleanliness and equipment needs of the studios is meeting or exceeding company standards

Educate and enforce new studio policies and procedures and ensure consistency and continuous improvements.

Respond quickly to customer service related issues and complaints in a timely and courteous fashion.

Ensure operational efficiencies for all teams including cost control, studio maintenance and upkeep, and team quality control

Able to implement FOH training within studio, including training of new Front of House & Supervisors.

Oversee schedule and quality control of all teams at a high level including Front of House, Personal Training Team and Motivator.

Work with discipline-specific team leads to create positive change and efficiency across all disciplines.

Interview, screen and hire Front of House Supervisors and maintain a virtual bench of candidates for future.

Discipline of studio level team as required & issue resolution.

Mind/Body set up & trouble shooting for all products/services. 

Create/manage and oversee class schedules and subbing for motivator team.

Coordinate all day to day operational activities including: maintenance, cleanness, inventory, supplies, budget, payroll and communications.

Understand, track and achieve daily/weekly/monthly/quarterly and annual sales targets.

Accountable for the daily, monthly and yearly financial performance of the studio while driving revenue and managing expenses.

Work in collaboration with the personal training team leads to ensure the studio is meeting or exceeding the daily, monthly and yearly personal training forecast.

Prepare the studio for success on a daily basis by putting a plan in place and effectively communicating that plan to the team on how to reach daily goals.

Creates a positive and healthy workplace that fosters constant and never-ending improvement.

Provides the time to coach, train and develop each staff member’s sales and customer service skills through practice and training.

Provides feedback and positive reinforcement on a regular basis to encourage and motivate staff.

Arranges meetings with underperforming staff to provide a coaching session and a progress improvement plan.

Attends weekly management meetings with corporate staff to present their studio’s performance and overview of the current studio status.

Corresponds daily with the team leads about the day to day performance, communicating any needs or concerns.

Understand and implement Rumble Brand Promise & Core Values internally & externally.

Must Have

Excellent attention to detail is a crucial requirement while multitasking in a high-pace, deadline-driven environment.

Keep it real attitude; ability to handle continuous feedback on improvements.

Related health fitness or hospitality experience in a leadership role with strong coaching experience.

Must be completely proficient in Microsoft specifically in Excel and Project Management tools.

Experience in Accounting is an asset.

Excellent verbal and written communication skills.

Thrives in a customer-focused environment.

Excellent teamwork.

Entrepreneurial spirit.

Education & Experience

2+ years of management or equivalent experience with strong understanding of the Rumble product and service.

Lives and breaths the Rumble culture and core values.

May have limited coaching and leadership experience, but demonstrates strong potential leadership qualities.

Demonstrates strong organizational skills, as well as written/verbal communication skills.

Detail oriented and organized: able to implement daily, weekly and monthly training rhythms with a diverse team to ensure team quality.

Confidently manage conflict in high pressure situations.

Qualities

You fight for it in everything you do. At Rumble, we fight for it inside and outside of the ring. We never settle for second best and we are not afraid to fight for what we believe in. Everyone at Rumble has a true fighters spirit, and as the Studio Manager it is your responsibility to achieve results be inspiring your team to fight together. 

You are a Team Player. There is no “I” in Rumble. We work together, and we work as a team. We have each other’s backs and we expect that attitude from all of our staff. It is the Studio Managers responsibility to learn to put their team first, and celebrate the accomplishments of their team before their own. Leaders at Rumble are judged on the quality of their teams. 

You can multitask. The Studio Manager is expected to be able to handle the day to day operations, maintain quality of service on their team, development studio leaders and plan for the future of their location, all while maintaining a pipeline of talent.

You can manage your time effectively. On a given day, the Studio Manager deals with operational issues, staff, clients and more, all while keeping an eye on the sales performance. Time management is critical.

You have an obsession with product quality. Customer service and customer experience is at the heart of the Studio Manager’s role. The quality of customer experience is paramount to the success of the entire organization. The Studio Manager is accountable for maintaining quality the quality of customer experience and ensuring service and operational quality standards are maintained.  

You have a keen eye for detail. No detail is too small for the  Studio Manager, and it’s your job to know your business inside and out. From cleanness, to schedule, to inventory management, it’s all in the details.

Work Environment

This job operates in a health studio environment. This position routinely deals with studio employees, members and vendors. This role routinely uses standard office equipment such as computers and phones. This is a fast-paced environment.

Position type and expected hours of work

This is a non-exempt, full-time position with varied hours based on business needs. This position requires night and weekend hours.

Benefits

Management Bonus Incentive

Health Benefits: Medical, Dental, Vision

Life insurance

Long Term Disability

Employee Continuous Education Program

Complimentary membership for you and one other (full time employees only)

Employee Discounts and more

The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.